IN THIS RESEARCH PAPER
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Research Questions and Hypothesis
- Questionnaires
- References Style: APA
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This study explores the impact of communication gaps on organizational performance, with a focus on the Nnewi North Local Government Area Secretariat. Communication is an integral aspect of organizational success, as it ensures the effective flow of information and fosters collaboration among employees and management. The research aims to investigate the existing communication processes within the Secretariat, identify barriers, and assess how communication gaps affect organizational performance. The study uses a combination of survey methods, including questionnaires, interviews, and observations, to gather data from both senior and junior staff. The findings reveal that communication plays a crucial role in achieving organizational goals. However, gaps in communication were identified, primarily due to factors such as unclear messaging, poor listening, and the use of ineffective communication methods. These gaps hinder the smooth execution of tasks, reduce productivity, and lead to misunderstandings. The research further highlights the need for improved communication channels and training to enhance the overall efficiency and effectiveness of the Secretariat. It is recommended that the management adopt more inclusive and transparent communication practices to bridge existing gaps and boost performance. The study’s findings provide valuable insights for improving communication strategies within the local government sector and other similar organizations, aiming to enhance organizational performance and employee satisfaction.
Keywords: Communication gap, organizational performance, Nnewi North Local Government, communication barriers, effective communication, local government administration, organizational development.
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Title page
Certification page
Dedication
Acknowledgement
Abstract
Table of contents
CHAPTER ONE
1.0 Introduction
1.1 Background of the study
1.2 Statements of the problem
1.3 Objectives of the study
1.4 Research questions
1.5 Scope of the study
1.6 Significance of the study
1.7 Definition of terms
CHAPTER TWO
2.1 Conception of communication
2.2 Types of communication
2.3 Purpose of communication
2.4 Grapevine
2.5 Communication process
2.6 Communication barriers
2.7 Direction of Communication
2.8 Review of related studies
2.9 Theoretical frame work
2.10 The summary of literature review
CHAPTER THREE
3.1 Research design
3.2 Area of study
3.3 Population of study
3.4 Sample and sampling technique
3.5 Method of data collection
3.6 Method of data analysis
CHAPTER FOUR
Data presentation and discussion of finding
4.1 Data presentation and Analysis
4.2 Analysis of Demographic data
4.3 Discussion of findings
CHAPTER FIVE
Summary, conclusion and recommendation
5.1 Summary of findings
5.2 Conclusions
5.3 Recommendation
5.4 Suggestion for further studies
References
Appendix
Questionnaires