IN THIS RESEARCH PAPER
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Research Questions and Hypothesis
- Questionnaires
- References Style: APA
Recommended for : Student Researchers
DOWNLOAD COMPLETE RESEARCH MATERIAL NOW! NGN3,000ABSTRACT
This study investigates the competencies required by secretaries in secondary schools within Aguata Local Government Area of Anambra State, focusing on communication and computer skills essential for effective performance. The research involved 30 secretaries from 21 secondary schools, and data were collected through a structured, validated questionnaire. Two primary research questions guided the study: (1) What communication skills are required by secretaries? (2) What computer skills are essential for their roles? The findings revealed that oral communication skills are crucial for secretaries to interact effectively, while written communication, including good grammar, vocabulary, and spelling, is also essential. Additionally, interpersonal communication skills help secretaries build positive relationships within the school environment. Furthermore, secretaries must be proficient in using word processing, transcription, and spreadsheet software, as these are central to their administrative tasks. Document management skills were also identified as a critical competency for maintaining organizational effectiveness. This study underscores the evolving role of secretaries in secondary schools and highlights the importance of continuous skill development in communication and technology to meet the demands of modern administrative tasks.
Keywords: secretary competencies, communication skills, computer skills, administrative assistants, secondary schools, document management, professional development
Buy This Topic On WhatsApp
TABLE OF CONTENT
Title page
Approval page
Certification
Dedication
Acknowledgement
Table of content
Abstract
CHAPTER ONE:
1.0 Introduction
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of the study
1.4 Significance of the study
1.5 Research Question
1.6 Delimitation of the study
1.7 Definition of terms
CHAPTER TWO:
2.0 Review of related literature
2.1 Meaning of competency and secretary
2.2 Meaning of secretary
2.3 Communication skills required by secretaries in secondary schools
2.4 Computer skills required by secretaries in secondary schools
2.5 Summary of literature Review
CHAPTER THREE
3.0 Research methodology
3.1 Design to the study
3.2 Area of study
3.3 Population of the study
3.4 Description of instrument used in Data collection
3.5 Validation of the study
3.6 Distribution and Retrieval of the Instrument
3.7 Method of Data Analysis
CHAPTER FOUR
4.0 Data presentation and analysis
4.1 Discussion of the findings
CHAPTER FIVE
Summary of the Findings, conclusion and Recommendation
5.1 Re- statement of problem
5.2 Summary of findings
5.3 Conclusion
5.4 Recommendation
5.5 Limitations of the study
5.6 Suggestions for further research
References
Appendix A: Request to complete Questionnaire
Appendix B: Research Questionnaire