ANALYSIS OF THE EFFECTIVENESS OF INFORMATION TECHNOLOGY ON BANKING SERVICES DELIVERY (A CASE STUDY OF UNION BANK ENUGU)
CHAPTER ONE The banking industry has made significant advancements in adopting information technology (IT) for managing information and enhancing customer service delivery. Although IT is a subset of information management, it serves as a vital tool for its implementation. According to Akuwudike and Ugwu (2002), information technology involves the collection, recording, storage, processing, and communication … Read more